Judith Glaser’s book, Conversational Intelligence, produced mixed reactions in me. On the one hand it is just a tiny bit self-promoting. Her suggestion that conversational intelligence is right up there as a new intelligence, alongside IQ and EQ, is a bit over the top.
On the other hand, despite this reaction, there is some great insight and some useful tools in her material. She is right on the button in claiming that if more leaders learnt to practice the highest level of conversational intelligence, the cultures and workings of many organisations would be transformed.